Last Updated: 23 February, 2023.

Thank you for choosing TruParts as your trusted source for automotive parts. We strive to provide quality products and services. Our refund policy outlines the terms and conditions for requesting a refund for your purchases.

1. Eligibility for Refund

• You are eligible for a refund if you have made a payment for an automotive part sourced by TruParts on your behalf.

2. Refund Request Procedure

• To request a refund, please contact our dedicated sales team within one week of receiving the sourced part. You can reach out to us through our email sales@truparts.co.za.

3. Valid Reasons for Refund

• TruParts may grant a refund in the following cases:
  • The sourced automotive part received is damaged or defective.
  • The sourced part is significantly different from the description provided by TruParts.
  • Your order for the sourced part is canceled by TruParts due to unavailability or other reasons.

4. Refund Process

• Upon receiving your refund request, our team will review the details provided.
• If your request is approved, we will process the refund to the original payment method used for the purchase.
• Please allow 7 business days for the refund to be reflected in your account.

5. Non-Refundable Items and Services

• The following items and services are non-refundable:
  • Automotive parts that have been installed, used, or modified in any way.
  • Custom orders or specially sourced parts that were acquired on your behalf based on your specific requirements.
  • Labor costs for installation, repair, or maintenance services.

6. Contact Information

• If you have any questions or require further assistance regarding refunds, please contact our support team at sales@truparts.co.za.

7. Changes to Refund Policy

• TruParts retains the authority to amend this refund policy as necessary, and any changes will be promptly reflected on our website. By continuing to use our services, you implicitly acknowledge and accept any revisions made to the policy. Your ongoing use signifies your agreement with the updated terms.

Thank you for choosing TruParts. We are committed to providing you with a seamless experience in sourcing automotive parts. If you have any concerns or need clarification about our refund policy, please do not hesitate to contact us.